Returned items must be in their unused condition with the original packing. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets). We do not accept returned items that have been sent back without proper returns requests. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.